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Reimagining Managed Services

The traditional managed services model for procurement was built around labor arbitrage and process standardization. AI is changing the economics and capabilities of outsourced delivery in ways that create entirely new possibilities for what can be delegated and at what cost. This report examines how the most advanced managed services providers are integrating AI into their delivery models, what that means for the scope of outsourced procurement, and how procurement leaders should think about the build-versus-buy decision in this new landscape.